On-Site Service means that within the
defined and agreed period (72 hrs.), the customer will receive a new
or refurbished monitor of the same or equivalent model he has bought.
The validity and duration of the on-site
service will be stipulated in the repair contract. AG Neovo's distributors
will take care of a hot line to arrange the On-Site Service.
AG Neovo's distributors will take care
of the transport arrangement to/from the customer.
AG Neovo provides the initial swap
stock to Service Centre. Within agreed period after the verifying
the customer warranty claim, Service Centre swaps out to the customer
an equivalent monitor, which is new or has been repaired and refurbished
before. It is at customers site within the agreed time (working day
base). The defective monitor is picked up at once, will be repaired
and refurbished and put to the swap stock for future use. Service
Centre will take care that the swap stock will be kept in a good condition.
Service Centre will take care that AG Neovo receives the swap stock
report on a monthly base, together with the RMA repair report. After
a certain period (for example 8 months), the swap stock will be replaced
by new units.
